Web Design Bundles

If you are booking a course as an individual, payments are due at the time of booking. If you are booking through a company and you have an existing agreement with Docklands Media, you can pay on previously agreed terms.

If you are attending a public scheduled training course with other students, then you would be following a pre-determined outline. This is to ensure that everyone benefits from the training. However, if you would like to use your own files during the course (perhaps you are working on a project that you’d like to use as a case study), check out our Tailored Training page.

Yes – as long as you give us 10 days’ notice, you can postpone your course to another date without any charges. For full details on cancelation and postponing, please refer to our T&Cs.

Yes, we have a limited number of paid parking spaces allocated to students on site. If you require parking, please mention this at the time of your booking as the spaces need to be reserved in advance.

Yes, there are a plethora of restaurant and cafe options within walking distance to our studios.

Yes, you can bring your own lunch and store it in one of our fridges. We also have microwaves and sandwich makers available for you to use.

Unfortunately not. We are on the first floor of a three storey building and there are around 10 steps you would need to climb to get to our offices.

If you are joining the course remotely online, the training materials are usually sent to you in the morning of the first day of your training. This is done via Zoom or Teams, so please ensure you are able to receive files through these platforms before joining the session. If you are joining the course in person, all of the files will be placed on your workstations before you arrive.

Most of our courses come with training materials that you can keep after the course. You can also keep all the files that you create during the course so that you can refer to them in the future.

Depending on which course you attend, you will need to have a computer that meets the minimum requirements for the particular software that will be used. Please ensure you check that you are able to install and launch the software before joining the session.

If you notify Docklands Media in writing and receive a response which acknowledges your notification at least 20 working days before the first day of your course, you will receive a full refund. If, for whatever reason, you withdraw within 20 working days the following fees will remain payable: 20 – 11 working days prior to course commencement: 50% of course fee 10 – 0 working days prior to course commencement: 100% of course fee

Yes, if you notify Docklands Media in writing and receive a response which acknowledges your notification at least 20 working days before the first day of your course, you will receive a full refund.

For any course related questions, you can either directly contact your account manager or email us at info@docklandsmedia.com

Yes - all courses come with a lifetime technical support. So if you have any questions about anything that you've learned on the course, you can contact us for assistance.

Yes - every public scheduled course comes with a free retake option that is valid for 24 months. Please note, this does not apply to private/tailored/custom courses.

Yes - at the end of each course, you will receive a certificate of completion from Docklands Media.

Autodesk and Adobe have their own certification exams, which you can take at the end of the course. These exams are optional and incur an additional fee. As a Certiport Authorised Testing Centre, we offer these exams to be taken either at our premises in London or remotely online as EFHs (Exams From Home). The Autodesk Certification Exam that you can take is called Autodesk Certified User. The Adobe exam is called Adobe Certified Professional. Both of these are available to be booked on their own or as part of your course booking.

Most of our public courses run during week days, but we can arrange a tailored training course for you during weekends or evenings.

You can book a course as far in advance as you like and up to the day before it's scheduled start date. However, since most of our courses get fully booked, it may not be possible to book with less than a couple of weeks' notice. That being said, it's always worth giving a shot and if the course is fully booked, we will let you know what the alternative dates are.

Our courses run quite regularly - roughly once every 6-8 weeks. You can always check the next available start dates for the courses on their corresponding pages, under the "dates" tab.

Yes - we can issue an invoice for your employee to pay for your course. Just make sure you select the "pay by invoice" option when making the booking and enter the details of your employee for an invoice to be sent to them.

Yes - you can pay for your course from pretty much anywhere in the world.

No, there are no hidden fees associated with any of the bookings. What you see on checkout is what you'll pay.

Yes - we cannot issue a certificate of completion without you completing the course.

If you aren't going to be available for part of your course, please do let us know in advance and we will do our best to provide you with a recording of the session(s) you missed. This will be subject to availability and GDPR rules as there may be others joining the same session, who may not want the session to be recorded.

Most of our courses are taught on Windows PCs. However, there is almost no difference between the two platforms when it comes to the actual software. So if you are a Mac user, you can still attend any of our courses and learn how to use the software. If, for any other reason, you'd like to bring your own Mac to the class, you'd be more than welcome to do so.

All of our instructors are certified trainers and professionals in their respective fields. They all have real life experience in design, animation, programming, architecture, modelling, vfx and CGI. So you will not only learn how to use a software, but will also benefit from their vast real-life experience. For more information about our instructors, please visit our About Us page.

The classes are relatively small, so you can expect to receive a lot of personal attention during the sessions. As long as your questions are relevant to the software you're learning and what is being taught on the course, you can ask as many of them as you like.

Although not compulsory, we do recommend having a webcam and turning it on to make the training experience more enjoyable for both yourself and others. If you don't have one, or don't want to be on camera, that's also perfectly fine.

Yes - you can let us know with at least one day's notice and we can move your booking from classroom to online. Going the other way (online to classroom) would be subject to availability.

Yes - as long as you let us know at the end of your first training day, we offer a full money back guarantee. We're pretty certain that you will enjoy your training session, but if you find it is not for you, we'd try our best to make things right. If you're still not satisfied, we'd be happy to offer a refund.