Terms of Business

Once you decide which course(s) you wish to attend, you shall notify us by e-mail, telephone or our online contact form. This will provisionally book you onto the desired course(s). A provisional booking should not be seen as a guarantee that you will be attending the course.


Unless agreed otherwise, you must confirm your enrolment details and pay the full amount for the course at least 10 working days prior to the commencement of the course. Once your enrolment is confirmed, Docklands Media will send you an e-mail with the relevant information about your course, including the date, location and any other specific arrangements which may have been made upon agreement. Your place in the course will only be confirmed upon receiving this e-mail. If you have not received this e-mail, for whatever reason, at least 10 working days in advance, please let us know, in order to avoid disappointment. 


Unless stated otherwise, all prices exclude VAT. Payments for the courses must be made at least 10 working days prior to the first day of the course. These payments can be made by bank transfer, cheque, cash, credit/debit card or online. A 4% surcharge will be added to card payments and online payments. Whenever you are making a payment, you must include your full name, contact details and course details or invoice number. Docklands Media reserves the right to make changes to prices without notice. However, this shall not affect any payment you have already made or agreed to make. 


If you notify Docklands Media in writing and receive a response which acknowledges your notification at least 10 working days (14 days if the booking has been made through a training partner) before the start of your course, you will receive a full refund. If, for whatever reason, you withdraw within 10 working days the full fee will remain payable. You may also request to move your booking to another date by giving Docklands Media at least 10 working days' notice.

Docklands Media:
Docklands Media will make every effort to deliver the training course that you receive a confirmation for. In the unlikely event that it is not possible for Docklands Media to deliver the course on the agreed dates, you will receive notification at least 10 working days in advance and have the right to request a full refund or transfer your booking onto an alternative date. 

In the unlikely event of Docklands Media failing to notify the student, or should a course need to be cancelled/postponed without notice, the liability of Docklands Media will be limited to the amount paid by the student for the course only. 

In any circumstance, the liability of Docklands Media will be limited to the amount paid for the course only. Docklands Media accepts no liability for any charges related to the booking except for the cost of the training course as per the invoice issued upon booking.

Any refund that has been agreed upon shall be made by Docklands Media within 30 working days of the written agreement (i.e. email or letter correspondence.) Refunds can only be made to the account from which the original payment was made.

If you fail to attend the course on which you are booked without giving Docklands Media any notice, as stated above, the full fee will remain payable. 

You may transfer your confirmed place to another person by giving Docklands Media notice at least 1 working day prior to the commencement of the course.


-Docklands Media reserves the right to change these terms at any time, effective immediately upon becoming public on the website, without any notice.